Cancellation Policy

At LoomnLeaf, we strive to process and dispatch your orders as quickly as possible. Please read our cancellation policy carefully.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been shipped, it cannot be cancelled.
• To request a cancellation, please contact our customer support as soon as possible with your Order ID.
• If your cancellation request is approved before shipment, a full refund will be processed to your original payment method within 5–7 business days.

Prepaid Orders

• Prepaid orders cancelled before dispatch are eligible for a full refund.
• Refunds are initiated after the cancellation is confirmed and may take 5–7 business days to reflect, depending on your bank or payment provider.

Cash on Delivery (COD) Orders

• COD orders can be cancelled before they are dispatched.
• If a COD order has already been shipped, cancellation will not be possible.
• Repeated cancellation or refusal of COD orders may result in the restriction of COD service for future purchases.

After Shipment

Once your order has been handed over to our delivery partner, it cannot be cancelled. If you no longer wish to keep the product after receiving it, you may request a return or exchange in accordance with our Return & Exchange Policy, subject to eligibility.

Need Help?

For any cancellation-related queries, please contact us with your Order ID.

Email: loomnleafsupport@gmail.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for shopping with LoomnLeaf.